Making A Purchase
Making a purchase could not be easier. Just browse our store, add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'View Basket' and you will be asked for a few details that we need to be able to complete the order.
All orders can be paid for using your Paypal account or credit card.
Shipping and Handling
Postage charges are based on the total weight of your order.
We do our utmost to process your order right away. We will normally despatch your order within 2 working days. As soon as the order has been despatched we will confirm this to you via email.
We normally use first class post (usually next day delivery within the UK), though larger orders may be sent with Royal Mails parcel service (could take a couple of days)
Orders outside of the UK are sent by the Royal Mails Airmail service (takes about 1 week), there is a 2KG weight limit on this service.
VAT is included in all purchases. We are UK VAT registered and a VAT receipt will be included with your order.
If you receive an order which has damaged or defective goods please contact us as soon as possible. This should be within 2 working days of receiving your order. We will arrange a replacement promptly.
We are happy to accept your return and will refund you for the amount of the items purchased if you:
Return the goods with their original packaging an in an unopened/as new condition
Include your packing slip and/or order number
Return your items within 15 days of the delivery date
All returned goods should be sent by recorded delivery to:
Stevenson Plumbing and Electrical Supplies, 1 Belfast Road, Bangor, County Down, BT20 3PN
NOTE: Original shipping costs will not be refunded.
Suitability of goods
Only qualified persons should work with plumbing and electricity.
We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with appropriate manufacturers before ordering.
Goods are not sold on a trial basis.
As a result of continuing product development the specification or design of goods may vary.