Frequently asked questions about our products and service.


Q : I have fitted my outside tap, which was my first attempt at plumbing. Everything went well, except when I tried to get the tap to line up straight. The tap thread is all the way into the wall back plate, but the tap is pointing sideways.

A : You have a very common problem, in fact it's usually what happens when an outside tap is being installed (not just with our taps, all outside taps from all suppliers). Generally, it's pure luck what angle the tap ends up when it is tightened . If you think about it, the tap could be fitted with the pipe coming down a wall as well as from below, so it's impossible for the manufacturer to know what way the product will be used. The best bet is to use some extra PTFE tape and don't worry about the last part of a turn. It's the PTFE tape that makes the water tight seal, not the tightness of the joint.

Q : What's the difference between pipe and tube ?

A : The main difference between pipe and tube is how the size is described. Pipe has a "nominal size" based on its inside diameter. Tube is described by its outside diameter. Though plumbers often use both terms to describe the same thing, for example "have you got any 15mm copper pipe ?", when they really should say "have you got any 15mm copper tube ?".

Q : The thread on my plumbing fitting is 3/4 inch BSP, but it measures 1 inch with a ruler ?

A : Plumbing threads are made to a British Standard (British Standard Pipe Thread) and are measured a special way. The name of the size does not match up with what you'd measure on the scale of a ruler (for example a 3/4 inch BSP thread measures more like 1 inch with a ruler). The same measurement system is used by all plumbing manufacturers and suppliers in the UK, it's not some random thing we've made up ourselves.


Q : Hi I connect the blue wire to the N and the brown wire to L , it does not work, please can you advise ?

A : Much as we would like to help, you must realise that electricity is dangerous - it really is possible to kill yourself or someone else if you don't know what to do. We don't like to offer any advice on what wire goes where, if you're not sure about how to install an item, you should get a qualified electrician.

Q : My house lights have gone out and I have found this little fuse blown in my fuse-box, I have already been to the supermarket / petrol station / corner shop and bought some 5 Amp fuses but they are too big and will not fit into the holder.

A : They have sold you a fuse for a plug top, you really need a BS1361 5A consumer unit fuse, which is a little bit smaller.

Postage FAQ.

Q : How much is postage ?

A : It's based on the weight of your order. If you put everything you need in your basket, our checkout will show the postage cost. Most small orders within the UK have a charge of £2.99

Q : How long does it take for delivery ?

A : Most UK orders are sent with the Royal Mail's "24" service, which normally takes 1-2 working days. Airmail deliveries to other countries takes from 1 to 4 weeks.

Q : When will you send my order ?

A : Orders received before 12 noon Monday - Friday are usually dispatched the same working day. Orders received on a bank / public holiday or at the weekend are dispatched the next working day.

Q : What countries do you ship to ?

A : England, Northern Ireland, Wales, Scotland (including highlands and islands), Austria, Belgium, Denmark, France, Finland, Germany, Greece, Ireland, Luxembourg, Malta, Monaco, Netherlands, Norway, Slovenia, Spain, Sweden, Switzerland.

Q : What courier do you use ?

A : We normally use the Royal Mail (founded in 1516 by King Henry VIII), except for larger or heavy orders which go by courier.